Smat Shopping

Terms and Conditions

These Terms and Conditions govern your access to and use of our website SmatShopping and all purchases made through it. By browsing the Site, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use the Site or place orders. SmatShopping is an online business store sourcing products directly from suppliers in China and shipping them to customers in South Africa. We do not hold local stock—all items ship internationally.



1. Use of the Website
You agree not to misuse the Site e.g., no unauthorized access, spam, or illegal activities. We may suspend or terminate access if these Terms are violated.

2. Products and Orders

All prices are in South African Rand (ZAR), inclusive of VAT where applicable. Prices may change without notice, but confirmed orders use the price at checkout.

We reserve the right to cancel or refuse any order (e.g., due to pricing errors, stock shortages, or suspected fraud).

Product images, descriptions, and specifications are for illustration and may vary slightly from the actual item due to manufacturing differences.

3. Payment

We accept bank transfer

Full payment is required after checkout for your order to be processed

4. Shipping and Delivery
We have products that are readily available in South Africa and some orders ship from China to South Africa. We aim for clear expectations given local and international shipping realities.

Order Processing: Orders are processed within 3–5 business days after payment confirmation. A confirmation email will be sent to the client for courier fees if its South African stock and shipping fees when it is China stock. Local stock will dispatched via local courier e.g paxi. When China stock arrives it will also be dispatched via local courier

5.Shipping Times

Estimates only: South African stock takes 3 to 7 days after dispatch. On China stock, Air takes 14 to 30 days and sea takes 45 to 60 days.

  • Shipping Costs: Calculated after checkout based on weight, size, and destination.
  • International & Customs: As international shipments, orders may incur import duties, VAT, customs clearance fees, or other charges from the South African Revenue Service (SARS). These are the buyer’s sole responsibility and are not included in our prices or shipping fees. We have no control over these amounts or any resulting delays.
  • Tracking & Delivery: Tracking is provided where available (check your email or account). Delivery is to your provided address (door-to-door or nearest post office if required). High-value items may need a signature.
  • Delays, Lost, or Damaged Shipments:
    • Delays are common in international shipping and not automatic grounds for refund unless the package is lost (after carrier/supplier investigation, typically 30–60 days).
    • Lost packages: We assist with claims; if unresolvable, full refund or reship at our discretion.
    • Damaged in transit: Report within 7 days of receipt with photos. We handle claims and offer refund/replacement for valid cases.

By placing an order, you accept these shipping timelines and potential variations typical for Local and China-to-South Africa shipping.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.